Jenny stopped by to show her support for the UK Guide Dogs campaign on guide dog taxi refusals. Jenny learnt about the challenges assistance dog owners face when being illegally refused by taxis and minicabs.
The Equality Act 2010 makes it illegal for a taxi or minicab driver to refuse to take an assistance dog or to charge extra for carrying it. However, Guide Dogs research found that 42% of assistance dog owners have been turned away by a taxi or minicab in a one-year period because of their dog. The research also uncovered that 38% of assistance dog owners have been asked to pay an extra fare for carrying their dog.
Jenny is supporting UK Guide Dogs’ call for all taxi and minicab drivers to undertake disability equality training so they understand the rights and needs of disabled passengers and feel confident to offer assistance. The campaign is supported by more than 30 organisations, including trade bodies, local government representatives and disability groups.
“I welcome the Guide Dogs’ efforts to bring about positive change for people who require the assistance of a guide dog and find it really difficult to use taxi services.
I know, having spoken to local residents in Darlington, that this is an issue which has a detrimental effect on people living independent lives”.
James White, Senior Campaigns Manager at Guide Dogs, commented:
“Imagine you were turned away by a taxi driver for no reason. This happens to people living with sight loss with shocking regularity just because they are travelling with their guide dog. It’s not only illegal, it knocks people’s confidence and stops them doing the everyday things that most people take for granted – going to a café, meeting friends, going to the doctor’s or to their local football match.
We are urging the Government to require disability equality training for all drivers to help reduce the number of access refusals.”