Jenny Chapman MP


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Call for passport services to improve

Jenny flooded with complaints over passport delays.


Jenny Chapman MP has called on the Government to provide extra resources and take on more staff to improve the situation at the Passport Office.

She spoke out today after hearing from a growing number of people in Darlington, who have contacted Jenny's constituency office after struggling to get their passports in time. Many have been left waiting far longer than they were told they would have to, and in some cases this has led to people missing their holiday.

Jenny said: "We are helping a lot of people and it's just horrendous, your heart breaks for them. They advertise being able to provide a passport in three weeks in some circumstances and six weeks in others and you take that at face value as that is what you are told.

“These people have done everything right and everything the Government has asked for and then have lost huge amounts of money. It is outrageous. Officialdom and bureaucracy preventing people fulfilling things they’d love to do and have worked hard for is unacceptable.

“Holidays matter, especially when people don’t have much money to splash around. When they decide to treat themselves, it really matters and it’s not like they can just go and book another one.

“People make sacrifices to go on holiday and then find out, through no fault of their own, they are unable to do that. I feel very strongly about this and we cannot have this situation going on any longer than it has - a lot of people are losing money.”


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